Terms & Conditions

1. Introduction

"Totrip Car Rental" is the trading name of Totrip Car Services Limited, a Nigerian company engaged in car rental, self drive hire, chauffeur services, airport transfers, vehicle listing, and fleet/car management. These Terms & Conditions apply to every booking made through our website, WhatsApp, or phone.

By booking any service with us, you confirm that you have read, understood, and agreed to these Terms.

2. Bookings & Reservations

• All bookings made via the website form, WhatsApp, or phone call are requests and are only confirmed once we have verified vehicle availability and received the required payment.
• Please provide accurate pickup/drop-off details, dates, and flight information (for airport transfers) to avoid delays.
• We reserve the right to decline a booking where information provided appears false, incomplete, or where a customer does not meet our eligibility requirements.

3. Book Only Through Our Official Number — Driver Conduct Policy

All bookings, changes to a booking, and payments must go through our official Totrip number and WhatsApp line only. This policy exists to protect our customers from fraud and impersonation, and applies to every driver and vehicle operating under the Totrip name.

Drivers are not permitted to take bookings directly

• Our drivers do not have the authority to accept a new booking, quote a price, or arrange a pickup directly with a customer, whether or not they previously drove for you.
• If a driver is contacted directly for a new trip, they are required to redirect you to our official number. A driver who accepts a booking directly, without going through Totrip, is acting outside our policy and without our authorization.
• A driver claiming to personally own the vehicle, or offering to arrange "a better car" through a friend or another driver, is not an authorized Totrip transaction. If a driver tells you they don't know the vehicle or offers an alternative car, do not proceed — ask them to show vehicle ownership documents and their driver's license, or simply contact us directly to verify.

Please save our official number, not the driver's number

To avoid this situation altogether, please save our contact as your booking number rather than the number of whichever driver brought your vehicle. We recommend saving us as something memorable, for example "Totrip Car Rental Ikeja" or "Totrip Car Hire", so you can easily find us again after months or years, even if you forget the name "Totrip."

If you only have a driver's number saved and need to book with us again, simply message that number and ask: "Please send me Totrip's official number." Do not ask the driver to arrange the trip directly.

No payment into a driver's personal account, ever

Payment for any Totrip booking must be made strictly into one of our official corporate accounts listed in Section 5 below — never into a driver's personal account, an agent's account, or any account other than the ones we publish. This applies even if the person collecting payment claims to be a Totrip driver, manager, director, or representative.

• We do not authorize any driver or individual to collect payment on our behalf into a personal account, under any circumstance.
• If you make a payment into a driver's personal account or any unofficial account, Totrip is not liable for that payment and cannot refund or honor a booking on that basis.
• Anyone claiming to represent Totrip while asking you to pay into a separate, unofficial account is committing fraud. Please do not pay, and report it to us immediately using the contact details in Section 14, so we can act on it.

4. Self Drive Eligibility & Driver's License

Customers requesting a self drive rental (driving the vehicle themselves without our chauffeur) must meet the following requirements before the vehicle is released:

• Present a valid, unexpired Nigerian driver's license. Foreign nationals must present a valid International Driving Permit (IDP) together with their home country license.
• Be at least 25 years of age, and have held a valid license for a minimum of 2 years.
• Present a valid means of identification (National ID, international passport, or voter's card) matching the name on the booking.
• Sign our rental agreement confirming acceptance of these Terms before the vehicle is handed over.

Vehicles will not be released for self drive rental if any of the above cannot be verified at pickup. Chauffeur-driven bookings do not require the customer's driver's license, as the vehicle is operated by our own driver.

The customer is solely responsible for any traffic offence, fine, or infraction incurred while operating the vehicle under a self drive rental.

5. Payment & Official Corporate Accounts

Bookings are only confirmed once payment has been received into one of the accounts above and verified by our team. Please retain your payment receipt/reference until your trip is complete.

6. Security Deposit

Self drive rentals may require a refundable security deposit, the amount of which will be communicated at the time of booking. The deposit is refunded after the vehicle is returned in the condition it was released, less any deductions for damage, unpaid fines, or outstanding charges.

7. Vehicle Use & Customer Conduct

While in possession of a Totrip vehicle, customers agree not to:

• Sub-let, re-rent, or allow an unlicensed or unauthorized person to drive the vehicle
• Use the vehicle for towing, racing, off-road driving, or any illegal activity
• Drive outside agreed locations without prior approval, where restrictions apply
• Smoke inside the vehicle or transport items that could damage or stain the interior
• Return the vehicle with significantly less fuel than at pickup, without settling the fuel difference

8. Damage, Loss & Accidents

• The customer is responsible for any damage to the vehicle occurring during the rental period under a self drive booking, beyond normal wear and tear.
• Any accident, theft, or major mechanical issue must be reported to Totrip immediately, and to the police where required by law.
• Costs of repair, towing, or replacement arising from customer negligence or misuse will be deducted from the security deposit, with any shortfall payable by the customer.

9. Cancellation & Refunds

Cancellations should be communicated as early as possible by phone or WhatsApp. Refund eligibility depends on how far in advance the cancellation is made relative to the scheduled pickup time; late cancellations or no-shows may not be eligible for a full refund. Specific cancellation terms will be confirmed with you at the time of booking.

10. Chauffeur & Airport Transfer Services

For chauffeur-driven and airport transfer bookings, our driver is responsible for operating the vehicle safely. Customers are asked to provide accurate flight numbers and pickup times, as delays caused by incorrect information provided by the customer may affect service timing and are not the responsibility of Totrip.

11. Liability

Totrip Car Rental takes reasonable care to maintain its fleet in good, safe condition. However, to the extent permitted by Nigerian law, we are not liable for indirect losses, missed flights, or consequential damages arising from circumstances beyond our reasonable control, such as traffic, weather, or third-party actions.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from a booking will first be addressed through good-faith discussion between the customer and Totrip Car Rental before other legal remedies are pursued.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or applicable law. The "Last updated" date at the top of this page reflects the most recent revision.

14. Contact Us

For questions about these Terms, a booking, or to verify a payment account before you pay, contact us at:

• Phone / WhatsApp: 0913 781 8188
• Email: info@totrip.com.ng
• Address: Lagos, Nigeria